We had the best experience with Forouz and AJ in the financial department. We live over an hour away and were able to work out the deal online before driving in. Once there, the customer service we received was beyond exceptional! They made us feel like family. We love our new CX5 GT and we’re so happy we found this dealership as we had been looking for a while and weren’t happy with the deals we were offered. Definitely ask for Forouz. She made the entire experience simple and it was a pleasure... More
2021-06-09
Bought a new Mazda 6 as a first time car buyer, and would definitely recommend. Rick went above and beyond, and what I expected to be a stressful purchase instead was painless and smooth. I was already a fan of Mazda, but even happier to be a Mazda driver!
2021-06-03
Easy experience with leasing my 2021 CX9. All negotiations done via email over 2 days. Was lucky enough to get the exact trim and color I wanted. Walked into dealership 2 days after negotiating final price, signed papers and drove away with the car. Simple. Jerry and Diego at the dealership were stellar in helping me and making the experience enjoyable.
2021-06-02
Place is top notch. Customer service is great. You feel welcome as you step in. Amongst my long experience buying/leasing cars in several countries, Rick Katz was the best ever ! So caring, patient, friendly, not pushy at all, knowledgeable. He came back for 3 hours although he was off that day, took all the time to go through my son’s new car, and it was almost 9pm (office closed at 8pm). Very much appreciated. I wish all car dealers and salesperson could be like him. Great asset to Mazda !
2021-06-02
The buying experience was excellent. Whitney was a charm. The financing process was straight forward and easy to understand. The staff was very accommodating. There was no pressure for upsell. Everything was presented to me, Available services, extended warranty, etc.
2021-06-01
We purchased a 2021 Mazda CX-5 and are extremely happy with the service. Rick Katz was excellent with his service, and very knowledgable. I also did not feel pressured at all while at the dealership and felt at ease while exploring my options. AJ in the finance department was also very helpful and helped us explore different loan options in a matter of minutes. Overall, we are very happy with our experience and would recommend this dealership to everyone.
2021-05-31
Capistrano Mazda is the best! I’ve been with this dealer for over 5 years now leased 2 cars and now on my 3rd. Professional staffs and smooth transaction as always. Otto even went over and beyond assisting me with the upgrade of my CX-5, he stayed past beyond his working hours to assist and set up the app with me. Great experience!
2021-05-28
I had the best experience at Capistrano Mazda thanks to Whitney Bowens. She was friendly, easy to work with, no pressure, and provided great customer service from my first phone call until we drove away in our new car. She found us the right color, the best deal (No other dealer could beat it), and processed everything quickly. Seriously, I have bought several cars from dealers and have spent hours with the process. No lie, I think that I was out the door in 30 minutes. AJ Jamshidi was the f... More
2021-05-27
Overall it was a great experience. Otto from the sales department was the deciding factor in buying from this dealership. He was quick to respond and willing to help out in anything I needed. If customer service stays the same or better, this will be my dealership for future Mazda purchases.
2021-05-23
Capistrano Mazda is a first-rate, classy, no-pressure dealership. My beautiful new car was ready when I arrived. The purchase process was painless. Super place to buy a car. Rick picked me up at the airport, brought me to the dealership and took great care of me, making sure that all my questions were answered and that I was totally satisfied.
2021-05-19