Customer Testimonials
Capo Mazda is the BEST! David and Mo are 10/10 !
Had an amazing transaction and customer service experience with Shannon Swenson and Otto Cedeno - they gave me a great deal on a CPO 2025 Miata RF. I had reached out to Shannon since they had some CPO vehicles in inventory and she helped me to secure a vehicle for a test drive. Otto then helped me the next day with the actual drive and transaction.
What a wonderful staff and seamless purchase.
I have purchased A LOT of cars from dealers and most dealers will bring you in for a well-priced vehicle only for there to be zero transparency with ... Read More Google - Nov 10, 2026
This was the best car buying experience I've ever had. After an extremely negative experience at another dealership in the area, I was anxious going into the process. David, Moe and Paul were wonderful. They were exceptionally helpful, transparent and communicative, and there was absolutely no pressure or upselling throughout the process. We love our new car and will absolutely come back to Capistrano Mazda for all of our future purchases.
Traded in my 2020 Mazda. Upgraded and really love my decision! Farouz, my saleswoman, was so helpful, sweet as can be and not pushy at all. She was so great along the way. The entire process was seamless, quick and very accommodating for me. Financing was also excellent and management. The whole team there seems extremely friendly and caring. I almost went with a different car company but I’m really glad I stayed with Mazda for this reason alone and others.
Forouz was very informative and efficient as were the rest of the team.
this review is for the service dept- I bought a 2024 cx30 in january 2024 and i was driving a lot to work, so i got to see the service team 4x/year. Hugo is amazing. AJ is great too! loved cyrena when she was around as well. these guys were honest with me every time i came. they helped me choose fun accessories! my car never needed anything serious, and they told me when something was recommended without pressuring me. hugo and i feel like old friends by now ! i am moving away and will need to visit another mazda dealer, ... Read More Google - Oct 16, 2026
1 of a kind service and communication from the whole team at Capistrano Mazda. Marcin even recorded a personalized video for me after just submitting an inquiry, and Forouz cane in early just to help me out. She was extremely nice throughout the buying process and told me more about the Cx-30 than any other salesperson at other dealers had, and was the only one who took me seriously (college student) and even gave me a free charging cable because I mentioned I didn’t have one during the test drive. If you’re looking for a Mazda, new or used, ... Read More Google - Oct 14, 2026
The best team and best location ever! Forouz and Paul saved me and are the best!!
Had an issue with my 2022 Miata, that was quickly resolved with the help of Luke (Service Advisor) and Andrew (Mechanic/Technician). Great service, I'll be back.
Disappointing. Have been leasing for 10+ years with you all and this might be my final. Dropped my car off at 7:45 and they didn't even start working on it till I called at 12:45. Also tried to make me pay even though this was covered in my lease.
The whole team is so friendly and amazing here! Otto was great at getting us in and out of here within just a few hours of trading in my old vehicle and leaving with a new one. The manager (I didn’t get his name) was also very helpful and great with helping us through the process. Love Mazda and love this team! Will keep returning to this location for each new car era.
10 out of 10 rating for Hugo and Capo Mazda. Hugo is a great communicator. He kept me apprised of the status of my vehicle repairs throughout and treated me like a valued customer. The level of service and professionalism I receive at Capo Mazda are why I will buy from their dealership again. They treat me like family. Thank you, Hugo.
Hugo answered all my questions. He gave me the information I needed to decide how much work to do on my 1990 Miata.
Routine oil change. On time and I appreciate they didn't try to add on several unnecessary expenses
The service department was well run and thorough. I needed routine maintenance and a fender repair, so they needed the car for more than 1 day. I was ready to ask for a loaner car, but they offered one without me asking. That was a nice surprise since other dealers I've used in the past make you beg for a loaner. It was nice to get a video sent during the process with the technician explaining what they saw and what they recommended be done. That was a nice touch. The maintenance was done well, and the repair looked flawless.
Always a pleasure
Just be very careful when you buy from here. The sales associate will tell you anything to make the sale. I was promised all weather mats - didn't get them. I asked for platinum maintenance and when it was time to sign paperwork, they gave me the GOLD. I also payed $50 over the down payment and I still haven't received any updates on that. I would have left had they not ran my credit TWICE. Buyers beware!
Great experience at Capo Mazda. Longtime employees are very knowledgeable and down to earth. Highly recommend!
Excellent customer service. Always, caring and courteous. Take care of the car in a timely manor.
David is very knowledgeable. Don’t let his age fool you. He answered every question for us without the high pressure sales feeling. He was very helpful, friendly, trustworthy, and genuine. I’d buy another car from again.
Ordered a piece of trim that was damaged on vacation. Simon was extremely helpful and had The part in the next Day. As I was leaving AJ in theservice Departmentsaid he could install that part for me me right then Done in less than an hour. How many dealers would do this for you?
Hugo was fantastic in ensuring that my work was complete! He kept me informed during the process and delivered exceptional customer service.
AJ made my appointment. . I was notified immediately of any findings via text. My car was serviced promptly.
AJ and Hector were both extremely helpful. 5 * for both of them.
Luke was super friendly and knowledgeable!!!!
I called in advace to report an anti alcohol device in my car and make sure i could be accommodated. I told them i wouls stay the whole time to start my car. Ion arrival, i explained this to AJ. Hector locked out the device, as he tried to use the intoxilock with his own mouthpiece, even though, i made arrangements to be there. He then asked me to show him how to start it, after he caused it to lock out. I was very upset, as the dmv and judge can see this. He should have communicated with me. ... Read More Google - Sep 2, 2026
AJ and his Team were exceptional.
Excellent customer service…….Hugo kept us fully informed through the whole process.
Great communication and fast service. Loaner car was appreciated.
Great service as always. They are always so helpful and kind. I'm grateful to have such caring people working on my car!!
Quick The issue, that I didn't even realize my car had, was efficiently and quickly resolved.
Vehicle purchases have always been smooth and fairly quick. Service is always on time. 1
Friendly and efficient service.
It was an amazing experience. Took less time than it was expected. I love the job that they did. People were friendly and kept me updated on the progress.
As usual, fast efficient, comprehensive service at a reasonable price. Highly recommended!
Excellent customer service and I was able to get a loaner car so I could take care of my personal errands while my car was being serviced.
They were able to install a new battery on short notice, since I was traveling away from home when the battery quit. Pleasant, efficient service and the car was returned to me sparkling clean. I also thought the price was reasonable considering the string warranty. I was very satisfied.
Went to Capistrano Mazda for an unwarranted Smart City Brake Support warning. I met up with Service Advisor A.J., Hector and we talked about the problem. I was given a free loaner vehicle and was assured that they would correct the problem. Four days later, after both onsite and offsite tech support, they concluded that our car’s front facing camera software needs to be updated. The problem was corrected and I was very satisfied with Capistrano Mazda’s professionalism.
Took my vehicle in for a repair, within an hour I was out of the dealership. Great service, even better customer service
I had such a great experience working with Otto when purchasing my Mazda CX-30! He was incredibly helpful, patient, and knowledgeable throughout the entire process. He took the time to really listen to what I was looking for and walked me through everything without ever making me feel pressured or rushed. I really appreciated how transparent and genuinely helpful he was. Buying a car can be stressful, but Otto made the experience easy and comfortable. I’m so happy with my CX-30 and would absolutely recommend working with Otto to anyone looking for a new car!
I recently purchased my third car in five years from Capistrano Mazda, this time after an accident left me car shopping sooner than planned. Forouz spent a good part of her weekend test driving various models with me until we landed on the CX-30, which has turned out to be the perfect fit for my lifestyle.
There was no pressure from the moment I walked through the door to the moment I signed for the car. I can also vouch for the service team; they promptly addressed a starter issue I had shortly after purchasing the CX-30.
If you're ... Read More Google - Aug 16, 2026
Hugo was amazing He is efficient, communicative, and personable. Always a great experience at Capistrano Mazda.
My 1st service on my new CX5 was beyond expectations. Luke and the team at Capistrano Mazda performed the service in a faster than expected time and the car was returned washed with all the service completed. They also sent me a detailed video of the services provided and the current condition of important components on my SUV. I will recommend this dealership going forward. Thank you for a job well done.
The video of my car was very thorough and explained everything in a clear, professional way. While there was no available car for me, Hugo was able to find a spot for my car to be finished in time for the ride that I had. He is always kind and informative!
Professional, knowledgeable, and always go out the way to accommodate me and my vehicle. They always have an appointment that's fit to my schedule, no matter what day of the week.
All was excellent No A a a a a a a a a a a
They went above and beyond, very pleasant experience.
AJ was outstanding. He was knowledgeable, a good communicator, and empathetic. I felt like he had our best interests in mind.
I had a great experience working with Otto Cedeno at Capistrano Mazda. Before I came in, Otto took the time to answer all my questions and sent me a video of the Mazda CX-50 Hybrid so I could get a better look at it. He also provided me with all the vehicle details, warranty information, and the CARFAX history report, so I had everything I needed to make an informed decision. Since it was close to the end of the month and the car was going to be reevaluated for a possible price reduction, his manager, Tom, agreed to honor ... Read More DealerRater - Jul 30, 2026
It’s always an enjoyable and seamless transaction with Marcin and Capistrano Mazda. We chose to drive 500 miles to get our new Mazda because of our many positive experiences with their team. Marcin is amazing!
Professional Explained what needed to be done, and why. Got me a Loaner Car. Car was ready when he said it would be. Mr Nestor was very good to 'deal' with! I'm looking forward having him as my rep
Prompt, friendly, accommodating, excellent service overall Helped me out in a time of need when my car suddenly broke down.
Hugo Diaz is awesome. He’s my service writer. Great gentleman to work with. Hugo deserves a huge raise because he is an asset to Capistrano Mazda.
Service advisor A J was good on keeping me updated about my car and telling what was needed to fix the problem.
Rick sold my new car to me and he was amazing. He was patient with my family & I, funny, informative, disarming, and encouraged me to reach out to him should I have more questions about my car. Grateful to have worked with him!
Staff were great, friendly, efficient and fast! The mechanic sent me a video showing everything he had done! Overall, a great experience!
Easy to work with. Videos of the inspections and text updates with confirmations are great. Technicians are responsive & helpful
My new car buying experience couldn't have been easier with Forouz and the entire team at Capistrano Mazda. While searching for a Miata, Forouz was the most straightforward to work with amongst the dealers I spoke with, and I traveled 150 miles to purchase the car because of it. I will happily refer others in the market for a Mazda or do business with them again in the future. They're a great example of how car sales should be.
Daniel was outstanding in the entire process and Tom helped us with accessories. Good place to buy cars.
I really appreciated that, before servicing my car, the staff took photos of the vehicle. During my previous visit, my wheel, license plate, and license plate frame were damaged, and the plate was bent. I had to come back twice to get everything resolved. This time, the condition of my car was documented with photos before the service, which gave me peace of mind. Overall, the service was much better than my previous experience. Thank you for the improvement.
I decided to wait and was under the impression that it would be an hour to an hour and a half. I actually was there from 9:30 until noon.
5 They were able to take my car right away and get the job done efficiently without leaving anything out. I was in and out of there in a reasonable time.
Hugo was super helpful, professional, and very informative! I would highly recommend this dealership due to the level of care and professionalism.
A.J. did a great job of understanding what the problem was and getting it resolved quickly and correctly ??
Excelente experiencia Translated: Excellent experience Buena atención, Hugo aclaró mis dudas, siempre es muy amable y excelente asesor. Translated: Good service, Hugo clarified my doubts, he is always very kind and an excellent advisor.
I’ve been taking my car here for almost 5 years since I bought it because I prefer a dealer even though they’re premium price. Their lead mechanic seems super good based on my interactions in the work on the car. However, after my last service, I’ll be taking it to a local independent.
There are two reason reasons for this. First, they’re not just premium priced, they’re slightly over the top of a survey of the market with AI.
Second they consistently propose maintenance that’s not part of the factory recommended service such as flushing ... Read More Google - Jun 17, 2026
Helpful and straight forward Very professional and very friendly. They were able to work with me to make sure I got the best deal
Wonderful and quick Emon was an absolute pleasure to work with. Very knowledgeable, efficient with time and secured a very competitive price. Thank you, Emon!
Hugo and Steven were Very helpful and efficient. They got me in a loaner, car serviced and back in my car in less than a day
very polite. very helpful staff. great overall experience. fast service. great explanation of repair need and correction.
the only issue i had was the loaner car I got. It was not cleaned when I got it.
Aj Nestor is the best! Our car battery was dead but he saved our day.
It’s been a genuinely pleasure doing business with Rick at Capo Mazda. He is professional, honest and works hard to ensure the deal that truly works for both parties, no gimmicks, no pressure, no nonsense.
Fast and easy Friendly and professional, and also very responsive Would deal with them again in the future
No pressure. Intelligent and caring dealer. Seamless transaction, everything was quick and easy. Got to the lot at 2:00PM and left in my new car before 4:00PM
Everyone was friendly. I was in and out. Smooth day. AH was super nice and helpful and addressed all concerns.
Simply put all the people I've dealt with are informative, gracious and professional. The end. ??
The service quality was good. The issue I have is they recommended services that Mazda doesn't recommend. So the cost of service was double.
Great experience, professional and timely Great experience, professional and timely my vehicle was completed as promised and at the quoted price. Very friendly personnel.
They were so good about answering all my questions!! And a car was w a Starbucks card
Everyone is always friendly and attentive when I walk in and answers my questions. Being able to get a loaner vehicle is a treat especially since I needed several hours of service to be done. The dealership is always clean. I like the video that the technician records on the inspection
Huge was great! I love the text message video diagnostic review by the service technician. Opens up transparency so I can actually see what’s going on.
Great experience as always. Forouz is beyond great and helpful and made the experience fast, easy and great
Smoothness My experience was smooth, friendly and painless. Staff was great and very helpful. Knowledgeable
On our first visit, we were greeted by Forouz shortly after our arrival. We were shown the cars of interest and given space to check out the cars, and Ann questions. We did not feel pressured and were welcomed to come back at our convenience. On our second visit Forouz remembered our names and allowed us to take a test drive. Again, we were welcomed and did not feel pressured. When we decided to make the purchase we were able to complete most of the paperwork in the comfort of our home. We were presented with options, and the process ... Read More DealerRater - May 24, 2026
The people at Capo Mazda are the best! Wouldn't want to go to any other dealership...
Excellent service at the counter and also in the shop Recommend a few things I needed
Friendly Knowledgeable Dependable Generous Caring Trustworthy State-of-the-art I totally trust Cyrena and look forward to seeing her and having her oversee my car’s service