Customer Testimonials
Purchased my 2024 MX5 from Capistrano and it was a great experience. Made the drive up from San Diego after a couple missed opportunities with the dealers there. Worked with Forouz at Capistrano, and she made the experience smooth from start to finish.
Capistrano Mazda is the best dealership I have ever interacted with. Shannon is the best! She even told me I could call her if I had questions; or, I could set up an appointment to come back in person and she would help me with the display screen. I think I might have to do that soon🤪
Capistrano Mazda is a no pressure dealership; and, that made me more comfortable making a decision! Everybody I met was so nice! They were like a big happy family! If you want a Mazda there is no place better to go. You will ... Read More Google - May 18, 2025
Capo Mazda delivers, that’s for sure. Purchasing the care was a pleasure. Love our CX5 - now a year old - and the service department has been great. Haven’t needed anything, but for the scheduled maintenance, they fit us right in, do the work promptly, and provide a ride back and forth to my home while the work is being done. Highest recommendations!
The service was great! Absolutely amazing experience with the Capistrano Mazda team, thank you so much!
I really appreciated to the whole Personal involved in supporting me to obtain the best loan possible for me in order to get a beautiful n reliable car; even though it was late. I am so happy with Capistrano Mazda and I always will recommend it for their good performance!
Forouz at San Jaun Capistrano Mazda is very knowledgeable helpful and patient. She explained the various options and differences between various Mazda crossover SUV models. She did give enough privacy when we are making the final decision. She never pressured us to make a quick decision. It was an enjoyable car buying experience. I will recommend her , without any reservation, to our friends if they are in the market for a new car.
Had a problem with my car. They expedited getting the part and treated me to a deluxe wash and gas due to the time it took to get the part. In the meantime, I had a loaner. All good!
I had the best experience working with Otto on a CX-5 purchase. I was inquiring quotes for the Turbo Premium trim in Jet Black Mica and Otto responded right away and provided full details on the vehicle and a great price. Initially the dealership did not have the Jet Black Mica in stock, but Otto and Moe worked quickly and were able to acquire the vehicle and have it available the next day. I also wanted to do a trade-in at the dealership, which Otto helped to guide me through the steps and what to expect. During the delivery, Otto ... Read More Google - May 14, 2025
I had the best experience buying my new Mazda CX 50 hybrid with Otto at Capistrano Mazda. The entire experience was very comfortable and informative. Otto went out of his way to make sure I was fully satisfied. There was not one time that I felt pressured to buy the car. He was very understanding. He spent so much time with me making sure I knew everything about my new car before he let me drive off the parking lot. He was without a doubt the most genuine car salesman I have ever worked with. I would highly recommend Capistrano Mazda, ... Read More Google - May 13, 2025
Great experience overall. Made it easy. Highly recommend.
Serena is wonderful to work with always professional, accommodating and great customer service
I had the most amazing experience purchasing my new car with Otto at this dealership. My parents referred me here because of the great experience they had when they purchased their new Mazda. I called on a Friday night and spoke to Otto in regards to a used vehicle I was looking at. He was super helpful over the phone and we scheduled a test drive for the next morning. We got there bright and early and met with Otto. He was the BEST EVER!! He listened to what I was looking for and never tried to steer me an ... Read More Google - May 9, 2025
In searching for a used car for my son, I found the one he wanted here and started communicating with Emon. At first I was hesitant about buying a used car from a dealer, but then after meeting Emon, I realized this was not going to be a complicated experience.
After a deal was made, we discussed how to resolve a minor issue the vehicle had. Emon, along with Kevin and Moe, the sales manager assured me that the issue will be resolved. At the end they came through, and their professionalism is something that I highly appreciated. This is ... Read More Google - May 8, 2025
Amazing service, thank you Cyrena and Hector!
Great dealership and super great service and sales consultants! They made our car buying experience great and very easy.
Forouz was amazing. Best Sales woman to have handle your buying experience! Very Knowledgeable in all Mazda cars 😀
Real life heroes out there. Feel safe and secure in the car. And front office as well.
Wonderful staff and great experience! Highly recommend Capo Mazda. Diego was a pleasure to buy from.
Diego did a great job helping us find the perfect car and made the process seamless. Cyrena in Service is amazing!
We had a wonderful salesperson, Marcin Paluch, who helped us every step of the way. Easy finalization of our loan and paperwork. Good experience.
Awesome experience and Otto was great to work with!
The service at this Mazda location is outstanding!! My second car from here and every experience has been excellent
Another wonderful experience at Capistrano Mazda. Rick Katz is a very professional and helpful salesperson and Kevin in Finance explained products well. My son absolutely loves his brand new Mazda CX-30.
Relaxed (no pressure selling). Efficient and helpful. As recent immigrants from UK our knowledge of procedures was minimal. Their creative approach to financing was also very helpful. Bought two new cars. Shannon is a star. 😁
I brought my car into Mike over in service a few years ago for an issue with my "head unit". 0/5 stars- He couldn't resolve the issue. 5/5 stars- He looked good doing it. Mike if you're reading this, give me a call.
Great purchase experience at Capistrano Mazda! The whole process of purchasing my new CX-5 was butter smooth thanks to Otto. Very straightforward/transparent deal and no ridiculous hidden fees/bait and switch tactics. Otto acted quickly and even worked with me to deliver my new car to me at my home over 40 miles away from the dealership. This was done after hours in the late evening no less! Outstanding customer service! I would not hesitate to purchase from Capistrano Mazda and Otto in the future!
Great shop and people for service. On time, and they go “above and beyond” to address any questions or concerns.
This is the second car that I’ve leased from Capistrano Mazda. I went to them in the first place because another dealer treated me badly and I decided to give Capo a try. They are always very nice and fully explain what’s going on. When this lease is up, I’ll be going back.
Capistrano Mazda is the best dealership I’ve worked with since buying my first of 15 plus cars. Otto and the finance department made my buying experience in 2021 and 2024 a breeze and the service department, Hugo, A.J., etc. has exceeded my expectations with fair and timely service and free transportation when needed. I highly recommend the Mazda, great cars/SUVs, and Capistrano Mazda. Brian
My experience at Capistrano Mazda was very informative and pleasant. I was able to talk to really nice people and salesman Otto was exceptionally helpful. Props to him for making my experience smooth.
The experience I had an Capistrano was very engaging and informative about the car selection they had. Overall a great experience and an amazing dealer Otto
My purchase with Otto auto was amazing, stress-free, and fully transparent. It was really impressed by his honesty and approach to the car buying process. He was not interested in upselling me to the most expensive trim options but rather took the time to ask about what features were important to me and my lifestyle needs. We settled on a new CX-5 and I couldn’t be happier. Thank you Otto and the rest of the Capistrano Mazda team for providing amazing service and I would highly recommend this dealership to anyone looking for a seamless and great car buying ... Read More Google - Apr 28, 2025
Cyrena was professional, courteous and kind. From first contact the service was exceptional, from the initial phone contact to the service personnel. The video was an exceptional tool. As a woman I greatly appreciated it.
The staff at Capistrano Mazda areboncredibly accomodatinh especially Marcin.They gave me the tome i needed to make a decision and offered several options to choose from.Overall,i had a really positive experience experience with this branch!
Nice staff, low pressure. Very pleasant experience.
Provides a quick, comprehensive, and customer friendly service on your Mazda but at a premium price .
Mazda Capistrano has treated us well for all three of our purchases and we love buying from this company.
Excellent Service! Me and my Mazda are always well taken care of by Capistrano Mazda Service! Thank you Cyrenaica Moreno 👍
Simple and easy. Very friendly customer service.
Very courteous..Felt no pressure whatsoever bye sales personal and staff.Definitely would recommend friends and family.
I bought two cars from here and both of my experience has been amazing. Everyone there are very knowledgeable and willing to help for anything! I'm satisfied with my purchase and will continue to go back whenever I will buy a new car!
We just bought a CX5 today from Rick at Capo Mazda dealership. He made the entire sales process as easy as possible with top professionalism. The Service dept has a five star associate Cyrena who is the reason I came back to this dealership. Thank you my friends at Capo Mazda!
Excellent price, friendly staff, however the process is slower than expected. A simple question or request that should be able to completed within 30 mins, takes an entire day if not two. Communication can be improved. If you want a car fast, this isn't the place to go. But overall, I think it's worth working with them due to their great prices.
Great service! When my vehicle was having problems the technician Gio explained the issues with my vehicle very well to me. I had my car back and working within two days. Great dealership and staff. Highly recommend them.
Always appreciate the customer service at the service department here. Hugo is the best, friendly, informed and let's you know what's happening with you vehicle. I came in on short notice but no problem, Hugo had me in and out in no time at all.
Farouz in sales was excellent. Actually made the car buying experience a breeze. AJ is service is very professional and knowledgeable as well. I would highly recommend this dealership for any car! Thanks guys!!
Recently my Mazda 6 was totaled and I knew I wanted to replace it with another Mazda. I worked with Emon, who I highly recommend. He always responded quickly to my text questions and helped me pick the right car for me. I will recommend Capistrano Mazda as they are friendly and personable ... no high pressure sales. Thank you for a great experience buying my new Mazda.
I've truly enjoyed working with Rick Katz over at Capistrano Mazda. This is the second CX 5 I've leased from Capistrano, and I've come back because they give me a good deal with no games and no price mark up over the MSRP. Rick is patient, kind, genuine, honest, and an all around great guy! Highly recommend!!
Great car buying experience, please ask for Rick he was great, We were interested in used Mazda, I wanted certain color with low mileage, I reached out and Rick responded quickly, even did a video walk around of car for me prior to appointment, as we were driving from Escondido, found the perfect match for us , Rick was very informative, quick purchasing process, in and out in under 3 hours, including test drive time. Highly recommend, you wont be disappointed. Please ask for Rick
5 star experience from everyone with a special acknowledgment to Otto.
Forouz from Capo Mazda is the best! She communicated clearly, no games. She worked with us to get a great price on our new CX-50. She went the extra mile, literally, to deliver our car. We live out of the area, but this is our second time dealing with Forouz and Capo Mazda because of her excellent customer service.
Forouz from Capo Mazda is the best! She communicated clearly, no games. She worked with us to get a great price on our new CX-50. She went the extra mile, literally, to deliver our car. We live out of the area, but this is our second time dealing with Forouz and Capo Mazda because of her excellent customer service.
Ceryna is the best service manager ever! Capo Mazda rocks. Seriously give them a chance to earn your business and your trust. They won't let you down. Been bringing our CX5 there for years and they never disappoint. Highly recommended!
Nice people and quality service.
Had an amazing experience getting a new car with amazing people at Mazda!
I purchased an MX-5 from Capistrano Mazda. Rick did an amazing job. Pricing, financing, the test drive, everything was top notch. I recommend Rick and this dealership to anyone looking for a Mazda.
Salesman Otto was extremely helpful and attentive in helping us choose our car. We hadn't even considered a Mazda in our choice for a new car. He made the difference.
Great dealership… super nice, professional, and reasonably priced…
Fast, efficient, helpful. Didn’t have an appointment but they got me right in. The loaner car was also a big help.
Top notch service department. Greeted immediately on arrival. Service Advisor was friendly and attentive. Very clean facilities. Technician sent a video detailing all maintenance items and work completed. Vehicle was brought to front quickly when I picked it up. I am very happy with my CX5 and the dealership. I think they take service and their customers to a high level.
This dealer is great!!! Cyrena and Hugo are so easy to deal with and always so helpful!!! I appreciate them so much, I would highly recommend this dealership they have top quality people working there.
As always we had great time at Capistrano Mazda with Forouz. She is a wonderful person.
They made buying a car simple. Emon Fazlollahi was polite and honest. We were able to get the paperwork done quickly.
Went in for regular maintenance. Cyrena is ALWAYS nice and handles me with professionalism. The lobby is clean and comfortable. Fresh Starbucks is a plus for early morning appointments. Communication during the procedure is great.
I had one of the best experiences buying a car that I have ever had with Shannon from Capistrano Mazda!
Shannon was incredibly polite and attentive as well as warm and inviting. I felt zero pressure and it almost felt like a mom selling me a car as everything was completely transparent and there was nothing but good vibes and honesty from not just Shannon but everyone who was a part of this experience. When the time comes to buy another car or any family or friends need to buy one I will give the highest recommendation for them to ... Read More Google - Feb 15, 2025
1st time getting new car serviced. Cyrena was awesome.
Buying a car was easy at Capistrano Mazda and my sales consultant Forouz was the best. She was so helpful and knowledgeable, especially when setting up all the displays and electronics. Thank you Forouz and thank you Capistrano Mazda!
I brought my car in for routine service and was greeted with professionalism and courtesy. The staff that I interacted with from the time I pulled in were very kind and helpful. Hugo was professional, helpful and knowledgeable.
Awesome customer service. They replaced my fender quickly and at a reasonable price.
Leased a XC50HYB. Everybody was friendly and very professional. They took their time for me, no rush at all. Very nice experience. I recommend this place 100%.
Getting my first Miata from Capistrano Mazda was an absolutely fantastic experience! Rick and the entire team made the process seamless, exciting, and stress-free. Their passion for the brand and genuine customer care really stood out. I couldn’t be happier with my purchase or the service I received. Highly recommend Capistrano Mazda for anyone looking for a car-buying experience that’s as great as the car itself!
Rick at Capistrano Mazda is absolutely wonderful. I’ve bought 3 Mazdas in the past but Rick’s honestly, patience and kindness far exceeded my expectations. Rick is very knowledgable about Mazda cars he sells, and explains things thoroughly, patiently answering extra questions. I truly appreciate that he is not “hard sell” and doesn’t engage in gamesmanship which I have experienced at other dealerships.
Just added a **THIRD** Mazda bought from my AMAZING superstar sales gal Forouz!! Again, a flawless purchase… I ordered this new ‘24 Miata from the factory. Forouz is very passionate about Mazdas and a great ambassador for Capistrano Mazda. She kept me very up-to-date on my build-to-order and then its shipping status. She made sure that my delivery and transaction paperwork were enjoyable, efficient, uncomplicated, and per my stated needs. Forouz gives all of her customers a very high level of personal attention, and she is well-supported by her management team at this family-run dealership. I live an hour away from ... Read More DealerRater - May 29, 2024
To be clear, Alex, the salesman was lovely! A great person. But management is horrible! They lied about the car being ready and at the body shop being fixed, still had scratches and a chipped windshield which they would only fix not replace. Car was delivered with a tailline out so had to drive it back to the dealership on day 1. Still wouldn't replace the windshield. They are the typical dealership people. Would NOT recommend!!!
omg my experience with rick off the chart! he was really good to me and a geniune, one of kind salesperson.
This is my **second** new Mazda purchase from Forouz at this excellent family-owned dealer. These recent two transactions have been the easiest and most most hassle-free of the dozens of new cars that I’ve bought in my lifetime. Forouz is a delight to work with, adept at making super deals without haggles, and she made every step of my transactions a breeze. I can’t say enough good things about Forouz and Capistrano Mazda. They’re an hour away from me, but well worth the drive for such a great experience. BTW, everyone in sales, finance, and service was ... Read More DealerRater - Jun 5, 2023
Just like review I wrote about this dealership's counterpart at Capistrano VW, Capistrano Mazda with their management, sales, and service team has always been great to work with. Even during the shortages and price adjustements during the pandamic era, this Mazda and VW dealership never sold a single car above MSRP. That
No hazzle, no market adjustments, No Salesmen! Just honest, professional service in purchasing a new Mazda. If you like their product don't go anywhere else. Ask for Bennett Deming.
Friendly, no pressure sales. Everyone is nice and welcoming! Made us feel like we deserve a new car. Cars are excellent quality and beautiful.
Dear reader... I don't typically spend time sharing my thoughts with folks, nor do I ever provide reviews.
This time, I think you all should be aware of how Mazda (San Juan Capistrano, CA.) positively addressed an issue I had with my 2021 Mazda CX-5.
During this fix, they needed to keep my car for a few days to assure how to fix the performance issue I had. They spent no time listening and then offered me a loaner vehicle until they corrected the issue.
It's not just the high-quality product that impresses me, it's how they handled ... Read More DealerRater - Dec 28, 2022
Great purchasing experience at Capo Mazda! We worked with Bennett Deming and could not of asked for a better sales associate. Low pressure and did not have to pay all of the mark ups that other dealers are currently adding. I highly recommend this dealership if shopping for a Mazda you won't find a better place. Thanks Bennett!!
Capo Mazda was a great place to buy a car! Excellent service from Bennett Deming -- he was super informative, honest, and easy to work with. The overall process was the easiest car buying process I've ever been through. They really want to build a long term relationship and they were straightforward with MSRP pricing and didn't try and charge markup like most other dealerships.
First time service at Mazda Capo - Michael Kourie made it a seamless and straight forward process, with quick pricing information.
Bennet Deming sold us the car of our dreams. We had been doing a lot of shopping around but Bennett was the only salesman to make us feel comfortable and not rushed at all. Couldn’t have asked for a better experience for our very first car purchase.
Everybody is great at Capistrano Mazda! I am completely satisfied with how friendly and professional the entire staff is at Capo Mazda.
Great service! Very courteous. Easy to work with. Great financing. Will recommend to potential car buyers.
Capo Mazda and Otto Cedeno made for an wonderful purchase experience. Otto is knowledgeable and very friendly, you don’t feel like you’re being sold to working with Otto and that’s something I really appreciate. He helped us on the price of the vehicle which was already listed as an Autotrader “great price” and was very attentive to all our requests and minor details to be addressed on this used CX-5. Mazda does try and sell you the bogus star guard nav monitoring system which I don’t like much, but since he helped us in other areas, ... Read More DealerRater - Mar 27, 2022
What a beautiful experience of MX-5 buying experience with Mr. Bennett and Mr. John at Finance!
Bennett treated me just like a friend or family looking for the best car with open and honest communication.
We're tired of rush-rush buying a car NOW at other dealers with $3,000 market adjustment in this supply chain crisis, and we just stopped by Capistrano Mazda to test ride MX-5 for the first time.
A few hours later..... We were so happy to buy THE MOST RELIABLE SUV at THE BEST DEALER in OC 🙂
Thank you very much for great experience, Mr. Bennett and ... Read More DealerRater - Mar 13, 2022