Customer Testimonials
My 1st service on my new CX5 was beyond expectations. Luke and the team at Capistrano Mazda performed the service in a faster than expected time and the car was returned washed with all the service completed. They also sent me a detailed video of the services provided and the current condition of important components on my SUV. I will recommend this dealership going forward. Thank you for a job well done.
The video of my car was very thorough and explained everything in a professional kind way. While there was no available car for me, Hugo was able to find a spot for my car to be finished in time for the ride that I had. He is always kind and informative!??
Professional, knowledgeable, and always go out the way to accommodate me and my vehicle. They always have an appointment that's fit to my schedule, no matter what day of the week.
All was excellent No A a a a a a a a a a a
They went above and beyond, very pleasant experience.
What a pleasure it was buying my car at Capistrano Mazda!! Everyone was warm, friendly and helpful. Rick Katz made the whole experience of purchasing my vehichle fun and seamless. I really have never had such a relaxed and informative experience when purchasing a vehichle in my life such as this. Rick was helpful in understanding my needs for a new car, and he foubd the right match for what I was looking for and my budget. I would highly recommend Capistrano Mazda and asking for Rick to assist you when you are ready for a new set of wheels!
AJ was outstanding. He was knowledgeable, a good communicator, and empathetic. I felt like he had our best interests in mind.
Excellent experience buying my new used 2020 Mazda CX-5 Grand Touring Reserve! Emon was quick to reply to my inquiry email. When I got there, Rick was very friendly, answered all my questions, and didn't try to upsell me on things I didn't want. He went above and beyond showing me all of the features and took the time to get her all set up to drive off the lot. I would highly recommend Rick and Emon next time you are in the market for a new car!
I recently traded in my 2016 Mazda 6 for a 2026 Mazda 3 Sport, and it was hands-down the most enjoyable car-buying experience I've had — and I've bought a lot of cars. It ended up being a last-minute decision since my old car needed too much work, but the team made the whole process feel easy and stress-free.
Forouz was the absolute highlight. She was friendly, knowledgeable, and clearly focused on doing right by me rather than just making a sale — she felt more like a friend guiding me through the process than a salesperson. The manager was great too; even in ... Read More Google - Aug 5, 2026
I had a great experience working with Otto Cedeno at Capistrano Mazda. Before I came in, Otto took the time to answer all my questions and sent me a video of the Mazda CX-50 Hybrid so I could get a better look at it. He also provided me with all the vehicle details, warranty information, and the CARFAX history report, so I had everything I needed to make an informed decision. Since it was close to the end of the month and the car was going to be reevaluated for a possible price reduction, his manager, Tom, agreed to honor ... Read More Yelp - Jul 31, 2026
I had a great experience working with Otto Cedeno at Capistrano Mazda. Before I came in, Otto took the time to answer all my questions and sent me a video of the Mazda CX-50 Hybrid so I could get a better look at it. He also provided me with all the vehicle details, warranty information, and the CARFAX history report, so I had everything I needed to make an informed decision. Since it was close to the end of the month and the car was going to be reevaluated for a possible price reduction, his manager, Tom, agreed to honor ... Read More DealerRater - Jul 30, 2026
This was the best dealership experience I have ever had. The service writer, AJ, was fantastic. I will highly recommend this store to family and friends.
It’s always an enjoyable and seamless transaction with Marcin and Capistrano Mazda. We chose to drive 500 miles to get our new Mazda because of our many positive experiences with their team. Marcin is amazing!
The people here are so nice. Emon was incredible, made the experience fun. No pressure, no weird vibes. Everything was chill and I’m very happy we chose to shop here.
I just returned my car. I had a lease and people was very nice and friendly. Thanks Capistrano Mazda!!!
Professional Explained what needed to be done, and why. Got me a Loaner Car. Car was ready when he said it would be. Mr Nestor was very good to 'deal' with! I'm looking forward having him as my rep
Had an excellent experience working with Rick Katz at Capo Mazda. He went out of his way to send me a detailed video walkaround of a Machine Gray Miata, answered all of my technical questions thoroughly, and was incredibly quick to reply. True professional who knows his stuff and respects your time. Highly recommend asking for Rick!
Prompt, friendly, accommodating, excellent service overall Helped me out in a time of need when my car suddenly broke down.
Great friendly service. Very respectful and transparent even included a video of my car being serviced. And a great price too. What more could you ask? I am really pleased with Capistrano Mazda.
Had a wonderful experience getting my new CX-50 Hybrid. If you get to work with David M, Tom and Paul you'll have the best car buying experience to date.
Hugo Diaz is awesome. He’s my service writer. Great gentleman to work with. Hugo deserves a huge raise because he is an asset to Capistrano Mazda.
Service advisor A J was good on keeping me updated about my car and telling what was needed to fix the problem.
Rick sold my new car to me and he was amazing. He was patient with my family & I, funny, informative, disarming, and encouraged me to reach out to him should I have more questions about my car. Grateful to have worked with him!
Staff were great, friendly, efficient and fast! The mechanic sent me a video showing everything he had done! Overall, a great experience!
Thank you for taking care of the keys problem with my mom. She is really appreciative your help!
Easy to work with. Videos of the inspections and text updates with confirmations are great. Technicians are responsive & helpful
My new car buying experience at Capistrano Mazda was as easy and straight forward as it could have been. I traveled 150 miles to purchase the car because of how transparent and easy to they were and would recommend to anyone in the market for a Mazda.
My new car buying experience couldn't have been easier with Forouz and the entire team at Capistrano Mazda. While searching for a Miata, Forouz was the most straightforward to work with amongst the dealers I spoke with, and I traveled 150 miles to purchase the car because of it. I will happily refer others in the market for a Mazda or do business with them again in the future. They're a great example of how car sales should be.
Daniel was outstanding in the entire process and Tom helped us with accessories. Good place to buy cars.
I really appreciated that, before servicing my car, the staff took photos of the vehicle. During my previous visit, my wheel, license plate, and license plate frame were damaged, and the plate was bent. I had to come back twice to get everything resolved. This time, the condition of my car was documented with photos before the service, which gave me peace of mind. Overall, the service was much better than my previous experience. Thank you for the improvement.
We had a great experience purchasing our Mazda CX-5 today, thanks to David Mnatsakanian. David was honest, upfront, professional, and genuinely customer-focused throughout the entire process. Although he’s a young sales consultant, he demonstrates remarkable maturity, integrity, and a strong commitment to his customers. He made the buying experience smooth, enjoyable, and stress-free. If you’re considering a vehicle from Capistrano Mazda, I highly recommend working with David. Thank you, David, for your outstanding service and for making our car-buying experience such a pleasure!
I decided to wait and was under the impression that it would be an hour to an hour and a half. I actually was there from 9:30 until noon.
Hugo has helped us troubleshoot an issue on more than one occasion, appreciate the honesty
5 They were able to take my car right away and get the job done efficiently without leaving anything out. I was in and out of there in a reasonable time.
Hugo was super helpful, professional, and very informative! I would highly recommend this dealership due to the level of care and professionalism.
Emon sold me a car, he was extremely helpful, upfront and professional. AJ and Hugo from service are lovely; they should get a raise.
amazing!!!. superb customer service from Emon and Marcin, my whole experience was amazing, easy and fast, they answered all my questions and went above and beyond for my family and I, we left beyond happy with a beautiful new Mazda Cx50. I love Capistrano Mazda
This was the best car buying experience ever, from the start Emon was so awesome, he set me up with an appt and a great sales person Marcin, who went above and beyond to get me in the vehicle I wanted. He answered all my questions, treated me and my family with so much respect and kindness, I can’t thanked Capistrano enough for all their assistance and work they did to get us the right vehicle, hands down this was the best car buying experience EVER!!!!! I loved them 🖤, I highly recommend them to anyone looking for a new ... Read More Google - Jun 24, 2026
The best car buying experience I’ve ever had, Emon and Marcin were absolutely magnificent, they went above and beyond to get me in the right vehicle. I loved the dealership and their customer service, 10/10. I recommend Mazda Capistrano to everyone, They made me and my family feel special. I love them 🖤
A.J. did a great job of understanding what the problem was and getting it resolved quickly and correctly ??
We were looking for a bigger car and obviously, shopped around on Mazda's competitors. I've had previous experience with Mazda dealerships around the OC area and Capistrano Mazda, specially Shannon, was a significantly better experience overall. Shannon communicated clearly from the starting point all the way to end of the process where we actually purchased the car. I was waiting to have the awful traditional experience at some point where you are shoved insurances and other products, but this time did not happen and was able to easily negotiate and declined certain options. Thank you Shannon for your ... Read More Google - Jun 20, 2026
Purchased last week and had a great experience. Shoutout to my sales consultant Farouz for being no pressure, the sales manager Moe for working with me to find a deal, and James in finance for getting me in and out in literally 5 minutes.
Hugo did an excellent job. This was my first time servicing. My Mazda and I am impressed with the level of customer service and hospitality from this team.
Excelente experiencia Translated: Excellent experience Buena atención, Hugo aclaró mis dudas, siempre es muy amable y excelente asesor. Translated: Good service, Hugo clarified my doubts, he is always very kind and an excellent advisor.
Helpful and straight forward Very professional and very friendly. They were able to work with me to make sure I got the best deal
Back in to service the CX5 this morning. Hugo was quickly out to greet me and double check what was needed. A very organized young man. They've also added a video feed to view as car is serviced--nice touch. Always an easy process here and I always appreciate the interaction with Hugo
Shoutout to Capoistrano Mazda for another wonderful sales experience, the Sales & Finance team were the best. If you are looking for a new Mazda, Otto Cedeno is the man.
Wonderful and quick Emon was an absolute pleasure to work with. Very knowledgeable, efficient with time and secured a very competitive price. Thank you, Emon!
Hugo and Steven were Very helpful and efficient. They got me in a loaner, car serviced and back in my car in less than a day
AJ was very sweet and had great communication. He explained why I needed each item that I asked about on the estimate page, and also told me a couple of the things could be deferred to my next checkup 5,000 miles from now. He was very thorough and answered all my questions. Very professional.
very polite. very helpful staff. great overall experience. fast service. great explanation of repair need and correction.
the only issue i had was the loaner car I got. It was not cleaned when I got it.
Aj Nestor is the best! Our car battery was dead but he saved our day.
Service Department are always very professional and friendly.
Great customer service. Handled all of my questions, and returned car promptly.
Great service representative!
It’s been a genuinely pleasure doing business with Rick at Capo Mazda. He is professional, honest and works hard to ensure the deal that truly works for both parties, no gimmicks, no pressure, no nonsense.
It has been a genuine pleasure doing business with Rick K. at Capo Mazda. He is professional, honest, and works hard to ensure a deal that truly works for both parties, no gimmicks, no pressure, no nonsense. You simply cannot go wrong with Rick when you are in the market for a brand new Mazda.
Fast and easy Friendly and professional, and also very responsive Would deal with them again in the future
I just purchased my first Mazda at Capistrano Mazda. Shannon Swenson made the entire process seamless. If you don't want to waste time going from dealer to dealer then give Shannon a shout out, let her know what you are looking for and the price, the rest as they say is history. Enjoy !
No pressure. Intelligent and caring dealer. Seamless transaction, everything was quick and easy. Got to the lot at 2:00PM and left in my new car before 4:00PM
Everyone was friendly. I was in and out. Smooth day. AH was super nice and helpful and addressed all concerns.
Simply put all the people I've dealt with are informative, gracious and professional. The end. ??
Had such a great experience! Otto Cedeno took really great care of us! Features of the car were looked over thoroughly, test drive was great, friendly conversation! Would recommend to anyone 🙂
Very professional and courteous staff. I really enjoy the video inspection as well.
Great experience, professional and timely Great experience, professional and timely my vehicle was completed as promised and at the quoted price. Very friendly personnel.
Too expensive compared to other Mazda dealers.
Rick Katz made our CX50 Hybrid pleasant and stress-free. No overt pressure, no games going back and forth which I appreciated as a female buyer. He was professional and forthcoming with what we wanted to know about financial numbers. It was nice doing business with you Rick!
Purchased a CPO 2023 CX-30 and couldn't have asked for a better experience. Otto is truly a class act, and even drove the car up nearly 2 hours to LA to deliver it to me for no charge. A great individual and a beautiful dealership. Could not recommend enough, I really mean it.
Purchased 2 Mazdas from CAPO Mazda. Super friendly staff with great deals (didn’t get haggled). Buying process was easy since I knew what I wanted. Kudos to Shannon for helping the buying process such a pleasant experience. She was so patient showing my daughter with features and how to use them. Will definitely be my first choice when I’m on the hunt for my next Mazda.
They were so good about answering all my questions!! And a car was w a Starbucks card
Everyone is always friendly and attentive when I walk in and answers my questions. Being able to get a loaner vehicle is a treat especially since I needed several hours of service to be done. The dealership is always clean. I like the video that the technician records on the inspection
Huge was great! I love the text message video diagnostic review by the service technician. Opens up transparency so I can actually see what’s going on.
Always cheerful and personable! Hector has been my mechanic for years I followed him from Phillips!
Great experience as always. Forouz is beyond great and helpful and made the experience fast, easy and great
Smoothness My experience was smooth, friendly and painless. Staff was great and very helpful. Knowledgeable
On our first visit, we were greeted by Forouz shortly after our arrival. We were shown the cars of interest and given space to check out the cars, and Ann questions. We did not feel pressured and were welcomed to come back at our convenience. On our second visit Forouz remembered our names and allowed us to take a test drive. Again, we were welcomed and did not feel pressured. When we decided to make the purchase we were able to complete most of the paperwork in the comfort of our home. We were presented with options, and the process ... Read More DealerRater - May 24, 2026
The people at Capo Mazda are the best! Wouldn't want to go to any other dealership...
Excellent service at the counter and also in the shop Recommend a few things I needed
Friendly Knowledgeable Dependable Generous Caring Trustworthy State-of-the-art I totally trust Cyrena and look forward to seeing her and having her oversee my car’s service
Serena was great she was so accommodating as was before
The service and dealership are always perfect. The best in the area, will not take my car anywhere else.
I think I got a good deal. I'm happy with the car. I do wonder if I could've gotten a better deal though. I'd recommend it. Otto was the goat
Marcin was absolutely incredible! He made everything so quick and easy, and was so kind! He answered all our questions and helped us get the best deal possible!
Prompt,friendly, and fairly priced. In over 50 years of car ownership this is the only service center I’ve gone to without a fear of being taken advantage. Nothing else has even been a “close second”. Cyrena is the most pleasant and fairest service advisor I’ve ever worked with
Great experience at Capo Mazda. Definitely recommend.
Relaxed and attentive I got to eat my wingstop there and got water too, so pretty good overall