Customer Testimonials
Had an issue with my 2022 Miata, that was quickly resolved with the help of Luke (Service Advisor) and Andrew (Mechanic/Technician). Great service, I'll be back.
Disappointing. Have been leasing for 10+ years with you all and this might be my final. Dropped my car off at 7:45 and they didn't even start working on it till I called at 12:45. Also tried to make me pay even though this was covered in my lease.
The whole team is so friendly and amazing here! Otto was great at getting us in and out of here within just a few hours of trading in my old vehicle and leaving with a new one. The manager (I didn’t get his name) was also very helpful and great with helping us through the process. Love Mazda and love this team! Will keep returning to this location for each new car era.
10 out of 10 rating for Hugo and Capo Mazda. Hugo is a great communicator. He kept me apprised of the status of my vehicle repairs throughout and treated me like a valued customer. The level of service and professionalism I receive at Capo Mazda are why I will buy from their dealership again. They treat me like family. Thank you, Hugo.
Hugo answered all my questions. He gave me the information I needed to decide how much work to do on my 1990 Miata.
Routine oil change. On time and I appreciate they didn't try to add on several unnecessary expenses
The service department was well run and thorough. I needed routine maintenance and a fender repair, so they needed the car for more than 1 day. I was ready to ask for a loaner car, but they offered one without me asking. That was a nice surprise since other dealers I've used in the past make you beg for a loaner. It was nice to get a video sent during the process with the technician explaining what they saw and what they recommended be done. That was a nice touch. The maintenance was done well, and the repair looked flawless.
Always a pleasure
Great experience at Capo Mazda. Longtime employees are very knowledgeable and down to earth. Highly recommend!
Excellent customer service. Always, caring and courteous. Take care of the car in a timely manor.
David is very knowledgeable. Don’t let his age fool you. He answered every question for us without the high pressure sales feeling. He was very helpful, friendly, trustworthy, and genuine. I’d buy another car from again.
Ordered a piece of trim that was damaged on vacation. Simon was extremely helpful and had The part in the next Day. As I was leaving AJ in theservice Departmentsaid he could install that part for me me right then Done in less than an hour. How many dealers would do this for you?
Hugo was fantastic in ensuring that my work was complete! He kept me informed during the process and delivered exceptional customer service.
AJ made my appointment. . I was notified immediately of any findings via text. My car was serviced promptly.
AJ and Hector were both extremely helpful. 5 * for both of them.
Luke was super friendly and knowledgeable!!!!
AJ and his Team were exceptional.
Excellent customer service…….Hugo kept us fully informed through the whole process.
Great communication and fast service. Loaner car was appreciated.
Great service as always. They are always so helpful and kind. I'm grateful to have such caring people working on my car!!
Quick The issue, that I didn't even realize my car had, was efficiently and quickly resolved.
Vehicle purchases have always been smooth and fairly quick. Service is always on time. 1
Friendly and efficient service.
It was an amazing experience. Took less time than it was expected. I love the job that they did. People were friendly and kept me updated on the progress.
As usual, fast efficient, comprehensive service at a reasonable price. Highly recommended!
Excellent customer service and I was able to get a loaner car so I could take care of my personal errands while my car was being serviced.
They were able to install a new battery on short notice, since I was traveling away from home when the battery quit. Pleasant, efficient service and the car was returned to me sparkling clean. I also thought the price was reasonable considering the string warranty. I was very satisfied.
Went to Capistrano Mazda for an unwarranted Smart City Brake Support warning. I met up with Service Advisor A.J., Hector and we talked about the problem. I was given a free loaner vehicle and was assured that they would correct the problem. Four days later, after both onsite and offsite tech support, they concluded that our car’s front facing camera software needs to be updated. The problem was corrected and I was very satisfied with Capistrano Mazda’s professionalism.
Took my vehicle in for a repair, within an hour I was out of the dealership. Great service, even better customer service
I had such a great experience working with Otto when purchasing my Mazda CX-30! He was incredibly helpful, patient, and knowledgeable throughout the entire process. He took the time to really listen to what I was looking for and walked me through everything without ever making me feel pressured or rushed. I really appreciated how transparent and genuinely helpful he was. Buying a car can be stressful, but Otto made the experience easy and comfortable. I’m so happy with my CX-30 and would absolutely recommend working with Otto to anyone looking for a new car!
I recently purchased my third car in five years from Capistrano Mazda, this time after an accident left me car shopping sooner than planned. Forouz spent a good part of her weekend test driving various models with me until we landed on the CX-30, which has turned out to be the perfect fit for my lifestyle.
There was no pressure from the moment I walked through the door to the moment I signed for the car. I can also vouch for the service team; they promptly addressed a starter issue I had shortly after purchasing the CX-30.
If you're ... Read More Google - Aug 16, 2026
Hugo was amazing He is efficient, communicative, and personable. Always a great experience at Capistrano Mazda.
My 1st service on my new CX5 was beyond expectations. Luke and the team at Capistrano Mazda performed the service in a faster than expected time and the car was returned washed with all the service completed. They also sent me a detailed video of the services provided and the current condition of important components on my SUV. I will recommend this dealership going forward. Thank you for a job well done.
The video of my car was very thorough and explained everything in a clear, professional way. While there was no available car for me, Hugo was able to find a spot for my car to be finished in time for the ride that I had. He is always kind and informative!
Professional, knowledgeable, and always go out the way to accommodate me and my vehicle. They always have an appointment that's fit to my schedule, no matter what day of the week.
All was excellent No A a a a a a a a a a a
They went above and beyond, very pleasant experience.
What a pleasure it was buying my car at Capistrano Mazda!! Everyone was warm, friendly and helpful. Rick Katz made the whole experience of purchasing my vehichle fun and seamless. I really have never had such a relaxed and informative experience when purchasing a vehichle in my life such as this. Rick was helpful in understanding my needs for a new car, and he foubd the right match for what I was looking for and my budget. I would highly recommend Capistrano Mazda and asking for Rick to assist you when you are ready for a new set of wheels!
AJ was outstanding. He was knowledgeable, a good communicator, and empathetic. I felt like he had our best interests in mind.
Excellent experience buying my new used 2020 Mazda CX-5 Grand Touring Reserve! Emon was quick to reply to my inquiry email. When I got there, Rick was very friendly, answered all my questions, and didn't try to upsell me on things I didn't want. He went above and beyond showing me all of the features and took the time to get her all set up to drive off the lot. I would highly recommend Rick and Emon next time you are in the market for a new car!
I recently traded in my 2016 Mazda 6 for a 2026 Mazda 3 Sport, and it was hands-down the most enjoyable car-buying experience I've had — and I've bought a lot of cars. It ended up being a last-minute decision since my old car needed too much work, but the team made the whole process feel easy and stress-free.
Forouz was the absolute highlight. She was friendly, knowledgeable, and clearly focused on doing right by me rather than just making a sale — she felt more like a friend guiding me through the process than a salesperson. The manager was great too; even in ... Read More Google - Aug 5, 2026
I had a great experience working with Otto Cedeno at Capistrano Mazda. Before I came in, Otto took the time to answer all my questions and sent me a video of the Mazda CX-50 Hybrid so I could get a better look at it. He also provided me with all the vehicle details, warranty information, and the CARFAX history report, so I had everything I needed to make an informed decision. Since it was close to the end of the month and the car was going to be reevaluated for a possible price reduction, his manager, Tom, agreed to honor ... Read More Yelp - Jul 31, 2026
I had a great experience working with Otto Cedeno at Capistrano Mazda. Before I came in, Otto took the time to answer all my questions and sent me a video of the Mazda CX-50 Hybrid so I could get a better look at it. He also provided me with all the vehicle details, warranty information, and the CARFAX history report, so I had everything I needed to make an informed decision. Since it was close to the end of the month and the car was going to be reevaluated for a possible price reduction, his manager, Tom, agreed to honor ... Read More DealerRater - Jul 30, 2026
This was the best dealership experience I have ever had. The service writer, AJ, was fantastic. I will highly recommend this store to family and friends.
It’s always an enjoyable and seamless transaction with Marcin and Capistrano Mazda. We chose to drive 500 miles to get our new Mazda because of our many positive experiences with their team. Marcin is amazing!
The people here are so nice. Emon was incredible, made the experience fun. No pressure, no weird vibes. Everything was chill and I’m very happy we chose to shop here.
I just returned my car. I had a lease and people was very nice and friendly. Thanks Capistrano Mazda!!!
Professional Explained what needed to be done, and why. Got me a Loaner Car. Car was ready when he said it would be. Mr Nestor was very good to 'deal' with! I'm looking forward having him as my rep
Had an excellent experience working with Rick Katz at Capo Mazda. He went out of his way to send me a detailed video walkaround of a Machine Gray Miata, answered all of my technical questions thoroughly, and was incredibly quick to reply. True professional who knows his stuff and respects your time. Highly recommend asking for Rick!
Prompt, friendly, accommodating, excellent service overall Helped me out in a time of need when my car suddenly broke down.
Great friendly service. Very respectful and transparent even included a video of my car being serviced. And a great price too. What more could you ask? I am really pleased with Capistrano Mazda.
Had a wonderful experience getting my new CX-50 Hybrid. If you get to work with David M, Tom and Paul you'll have the best car buying experience to date.
Hugo Diaz is awesome. He’s my service writer. Great gentleman to work with. Hugo deserves a huge raise because he is an asset to Capistrano Mazda.
Service advisor A J was good on keeping me updated about my car and telling what was needed to fix the problem.
Rick sold my new car to me and he was amazing. He was patient with my family & I, funny, informative, disarming, and encouraged me to reach out to him should I have more questions about my car. Grateful to have worked with him!
Staff were great, friendly, efficient and fast! The mechanic sent me a video showing everything he had done! Overall, a great experience!
Thank you for taking care of the keys problem with my mom. She is really appreciative your help!
Easy to work with. Videos of the inspections and text updates with confirmations are great. Technicians are responsive & helpful
My new car buying experience at Capistrano Mazda was as easy and straight forward as it could have been. I traveled 150 miles to purchase the car because of how transparent and easy to they were and would recommend to anyone in the market for a Mazda.
My new car buying experience couldn't have been easier with Forouz and the entire team at Capistrano Mazda. While searching for a Miata, Forouz was the most straightforward to work with amongst the dealers I spoke with, and I traveled 150 miles to purchase the car because of it. I will happily refer others in the market for a Mazda or do business with them again in the future. They're a great example of how car sales should be.
Daniel was outstanding in the entire process and Tom helped us with accessories. Good place to buy cars.
I really appreciated that, before servicing my car, the staff took photos of the vehicle. During my previous visit, my wheel, license plate, and license plate frame were damaged, and the plate was bent. I had to come back twice to get everything resolved. This time, the condition of my car was documented with photos before the service, which gave me peace of mind. Overall, the service was much better than my previous experience. Thank you for the improvement.
We had a great experience purchasing our Mazda CX-5 today, thanks to David Mnatsakanian. David was honest, upfront, professional, and genuinely customer-focused throughout the entire process. Although he’s a young sales consultant, he demonstrates remarkable maturity, integrity, and a strong commitment to his customers. He made the buying experience smooth, enjoyable, and stress-free. If you’re considering a vehicle from Capistrano Mazda, I highly recommend working with David. Thank you, David, for your outstanding service and for making our car-buying experience such a pleasure!
I decided to wait and was under the impression that it would be an hour to an hour and a half. I actually was there from 9:30 until noon.
Hugo has helped us troubleshoot an issue on more than one occasion, appreciate the honesty
5 They were able to take my car right away and get the job done efficiently without leaving anything out. I was in and out of there in a reasonable time.
Hugo was super helpful, professional, and very informative! I would highly recommend this dealership due to the level of care and professionalism.
Emon sold me a car, he was extremely helpful, upfront and professional. AJ and Hugo from service are lovely; they should get a raise.
amazing!!!. superb customer service from Emon and Marcin, my whole experience was amazing, easy and fast, they answered all my questions and went above and beyond for my family and I, we left beyond happy with a beautiful new Mazda Cx50. I love Capistrano Mazda
This was the best car buying experience ever, from the start Emon was so awesome, he set me up with an appt and a great sales person Marcin, who went above and beyond to get me in the vehicle I wanted. He answered all my questions, treated me and my family with so much respect and kindness, I can’t thanked Capistrano enough for all their assistance and work they did to get us the right vehicle, hands down this was the best car buying experience EVER!!!!! I loved them 🖤, I highly recommend them to anyone looking for a new ... Read More Google - Jun 24, 2026
The best car buying experience I’ve ever had, Emon and Marcin were absolutely magnificent, they went above and beyond to get me in the right vehicle. I loved the dealership and their customer service, 10/10. I recommend Mazda Capistrano to everyone, They made me and my family feel special. I love them 🖤
A.J. did a great job of understanding what the problem was and getting it resolved quickly and correctly ??
We were looking for a bigger car and obviously, shopped around on Mazda's competitors. I've had previous experience with Mazda dealerships around the OC area and Capistrano Mazda, specially Shannon, was a significantly better experience overall. Shannon communicated clearly from the starting point all the way to end of the process where we actually purchased the car. I was waiting to have the awful traditional experience at some point where you are shoved insurances and other products, but this time did not happen and was able to easily negotiate and declined certain options. Thank you Shannon for your ... Read More Google - Jun 20, 2026
Purchased last week and had a great experience. Shoutout to my sales consultant Farouz for being no pressure, the sales manager Moe for working with me to find a deal, and James in finance for getting me in and out in literally 5 minutes.
Hugo did an excellent job. This was my first time servicing. My Mazda and I am impressed with the level of customer service and hospitality from this team.
Excelente experiencia Translated: Excellent experience Buena atención, Hugo aclaró mis dudas, siempre es muy amable y excelente asesor. Translated: Good service, Hugo clarified my doubts, he is always very kind and an excellent advisor.
Helpful and straight forward Very professional and very friendly. They were able to work with me to make sure I got the best deal
Back in to service the CX5 this morning. Hugo was quickly out to greet me and double check what was needed. A very organized young man. They've also added a video feed to view as car is serviced--nice touch. Always an easy process here and I always appreciate the interaction with Hugo